Terms & Conditions

1. The service

Jemput lets you build a wedding or event invitation page, collect RSVPs, manage guests and seating, and run wedding-day tools such as check-in and big-screen displays. Building and previewing is free; publishing an event to guests requires a one-time payment for that event.

2. Fees & what you get

• Payments are per event, one-time, in Malaysian Ringgit, processed by Stripe. Current tiers and prices are shown on our pricing page and may change for future purchases (never for one you have already made).
• A paid event stays published for the lifetime of the service. “Forever” and “keep it forever” mean for as long as Jemput operates — we do not guarantee the service will operate indefinitely. If we ever discontinue Jemput, we will give at least 30 days’ notice and a way to export your data; our only obligation on discontinuation is that notice and export. Any refunds in that situation are at our discretion.
• An account may hold multiple events; each event requires its own payment. Sharing your login does not extend a purchase to other events.
• A paid event covers one wedding for one couple. Re-using a paid event page for a different wedding, couple or client (for example by replacing the names, link and guest list after the event) is a breach of these terms — each wedding requires its own purchase. We may unpublish events used this way.

3. No refunds

All purchases are final and non-refundable. You can build, preview and test your entire invitation free of charge before paying — payment is only required to publish. Please make sure the tier you choose is right for you before checkout. This does not affect any rights you may have under Malaysian law that cannot be excluded by agreement.

4. Your content & your guests

• You own the content you upload. You grant us a licence to host, process and display it solely to provide the service (for example, showing your photos on your invitation and venue screens).
• You are responsible for having the rights to what you upload — photos, music and videos — and for playing third-party media (such as YouTube content) in accordance with the relevant platform’s terms and any venue licensing.
• You confirm you may share your guests’ details with us for the purpose of running your event, and that you will handle their data respectfully. See our Privacy Policy.

5. Acceptable use

No unlawful content, no infringement of others’ rights, no harassment, no spam, and no attempts to abuse, overload or reverse-engineer the service. We may suspend or remove events that break these rules, with a refund at our discretion if the breach was not deliberate.

6. Wedding-day tools

Check-in, big screens and related features depend on your devices, venue internet and third-party platforms on the day. We build them to degrade gracefully, but we cannot guarantee uninterrupted operation of your equipment or venue connectivity — please test before the event (everything can be previewed in advance). Concierge (on-site crew) packages, when available, are governed by a separate booking agreement.

Money gifts. Gift-tracking features (including Concierge crew, when available) provide recording and coordination only. Custody of cash, envelopes and other gifts remains at all times with you or your appointed representative; our crew does not hold, transport or count gifts except in the presence of your representative for reconciliation. We are not responsible for lost, stolen or miscounted gifts, and the recorded totals in the app are an aid, not a guarantee of the physical amount received.

7. Liability

To the fullest extent permitted by law, our total liability for any claim arising from the service is limited to the amount you paid us for the affected event. We are not liable for indirect or consequential losses. Nothing in these terms excludes liability that cannot be excluded under Malaysian law.

8. General

We may update these terms; continued use after changes take effect constitutes acceptance, and material changes will be posted with a new date. These terms are governed by the laws of Malaysia. Questions: support@jemput.io.

Kin Solutions Sdn. Bhd. (Company No. 202201046506 (1492203-H)), a Beyonary company, Malaysia.